Refund & Return Policy

At NEXURA MART, we want you confident in every purchase. If something is not right, this policy explains how returns, refunds, and defective item claims work.

1. Return Eligibility

You may return most items within 30 days of delivery if:

• The item is in original condition with all included parts and packaging.
• The product has not been opened, assembled, or used beyond reasonable inspection.
• You have your order number or proof of purchase from NEXURA MART.

2. Non-Returnable Items

• Items marked final sale or clearance at time of purchase.
• Products damaged by misuse, alteration, or improper storage after delivery.
• Replacement parts ordered separately for items not purchased from NEXURA MART.

3. How to Start a Return

1. Email rashidaparveen@nexuramartllc.com or use our Contact Support form.
2. Include your order number, item name/SKU, and reason for return.
3. We will reply within 1–2 business days with return instructions and any required RMA details.

4. Refunds

After we receive and inspect your return:

• Approved refunds are issued to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error or a confirmed defect.
• Return shipping is the customer's responsibility unless NEXURA MART provides a prepaid label for a defective or incorrect item.

5. Defective or Damaged Items

If your item arrives damaged or is not as described, contact us within 14 days of delivery. We will offer a replacement or full refund after review — no hassle.

6. Product Authenticity Guarantee

All NEXURA MART products are sourced from authorised suppliers and are 100% genuine. If you ever receive an item that appears inauthentic or not as described, contact us immediately — we will resolve it fully at no cost to you.

7. Exchanges

Need a different size or variant? Contact support before returning. We will help arrange an exchange when stock is available. Price differences may apply.

8. Contact

NEXURA MART
Email: rashidaparveen@nexuramartllc.com
Phone: +1 (856) 2082347
971 US HIGHWAY 202N #6921 BRANCHBURG, NJ, 08876, USA