Refund Policy

This Refund Policy explains how and when NEXURA MART issues your money back once a return or claim has been approved. For details on what can be returned and how to send an item back, see our Return Policy.

1. How Refunds Are Issued

Refunds are always returned to the original payment method used at checkout. We do not issue refunds to a different card, account, or in cash unless your order was placed as Cash on Delivery.

2. Refund Timeline

1. Your returned item arrives at our warehouse and is checked in.
2. Our team inspects the item against the conditions in our Return Policy, usually within 2–3 business days of arrival.
3. Once approved, we issue the refund and email you a confirmation with the amount and method.
4. Your bank or payment provider then processes the funds, which typically appear within the times listed above.

3. What Gets Refunded

• The full item price is refunded for approved returns and confirmed defects.
• Original shipping charges are non-refundable, unless the return is due to an error on our part or a confirmed product defect.
• Return shipping costs paid by the customer for a change-of-mind return are not refunded.
• Promotional discounts and store credit used at checkout are deducted proportionally from the refund amount.

4. Partial Refunds

A partial refund may be issued instead of a full refund when only part of a multi-item order is returned, when an item shows minor signs of use beyond normal inspection, or when original packaging is missing but the item itself is otherwise resalable. We will always explain the reason before finalising a partial refund.

5. Refunds for Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery. Once verified, we cover all associated costs and offer a full refund or replacement — including original and return shipping — at no charge to you.

6. When a Refund May Be Declined

• The item does not meet the eligibility conditions in our Return Policy.
• The item was marked Final Sale, Clearance, or is otherwise listed as non-returnable.
• The claim is submitted after the applicable return or defect-reporting window has closed.

If a refund is declined, we will explain the reason in writing and, where applicable, offer to return the item to you.

7. Cancelled or Undelivered Orders

If you cancel an order before it ships, or if an order cannot be delivered and is returned to us, the full amount paid — including shipping, if applicable — is refunded to your original payment method within the timelines above.

8. Checking Your Refund Status

You will receive an email as soon as a refund is issued on our end. If the funds have not appeared in your account after the expected window, first check with your bank or card provider, then contact our support team with your order number and we will investigate.

9. Contact

NEXURA MART
Email: rashidaparveen@nexuramartllc.com
Phone: +1 (856) 2082347
971 US HIGHWAY 202N #6921 BRANCHBURG, NJ, 08876, USA